Vincent Chapa

Organizational Change Management Lead - Corporate Strategy & Transformation @Health Care Service Corporation

Chicago, IL, US

Developed and executed comprehensive change management strategies and solutions, including stakeholder engagement, communication plans, leadership alignment, training programs, and resistance management tactics. •As OCM Lead in a newly created Transformation Office, directed change management strategy, advisory, and execution for the evolution to a lean and agile product management-based operating model across a large healthcare company•Conducted strategic change impact assessments across the enterprise to identify the breadth, depth, stakeholder impact, and criticality of complex enterprise-wide projects. •Led delivery of OCM analysis of and insights on organizational culture transformation to identify engrained behaviors and mindsets that preserve the current state and foster resistance to deep change. •Facilitated training sessions to build change capability to prepare teams for new technologies, processes, organizational structures, and new ways of working.•Designed and implemented change solutions for multi-million dollar initiatives across IT, operations, customer service, corporate real estate, sales, HR, CX, finance, shared services, digital delivery, intake, product delivery, and data & analytics solutions. •Built strategic partnerships with senior leaders to gain buy-in for change sponsorship, manage resistance, and foster a culture of change.•Delivered trainings to improve organization-wide change readiness by educating executives and managers on change leadership & change championship. •Leveraged change management methodologies, such as PROSCI’s ADKAR, to design and implement both short-term and long-term change initiatives.•Collaborated with project managers, program leads, business analysts, HR business partners, org. design consultants, and others to drive progress and achieve project goals. •Managed, guided, and collaborated with internal change OCM consultants and external consulting partners to support OCM goals and project delivery.

American University

Master of Science in Organization Development (MSOD)

American University

B.A. International Studies, International Economic Policy

American University of Rome

European Studies