Vincent Susi

About Vincent Susi

Agile, highly accomplished Financial Services Operations Executive with over twenty years of progressive experience across multiple operations and skillsets including Credit, Collections, Fraud, Operational Risk, Customer Service, Vendor Management, Workforce Management, Forecasting, Consulting, and Compliance. Respected individual within the industry for developing strong working relationships with others and a commitment to people and integrity. Superior communication skills that include several years of interaction with senior level executives, industry leaders, and federal regulatory personnel (OCC). Known for strong analytical capacity and passion for exceeding expectations.Competencies Leadership / People Management / Soft Skills Operations / Risk Management / Quality Control Collections / Credit / Fraud / Insurance Consulting / Performance Reporting Call Centers / Inbound / Outbound Workforce Management Schedule Optimization Sales / Telesales / Customer Service Capacity Planning / Forecasting / Budgets Project Management / Data Analysis Vendor Management / Contract Negotiation Innovation / Process Improvement Credit Bureau / Complaint / Dispute Management Presentation Skills / Facilitation Microsoft Excel / Word / PowerPoint

Experience

1. Executive Director - Operational Risk

   Wells Fargo

   Feb 2024 — Present · Wilmington, DE, US

   Manage operational risk oversight for all Wells Fargo’s credit card and personal loan portfolios. Responsibilities include the development and implementation of risk management programs, control frameworks, and data driven risk assessments.• Utilize Artificial Intelligence (AI) to proactively identify emerging risks, increase operational efficiency, reconcile data, and validate control effectiveness• Lead multiple end-to-end risk control self-assessment (RCSA) projects, documentation and evaluation of process maps, identification and assessment of risk, and development of controls to mitigate risks• Develop risk identification and monitoring reports (KRIs) to proactively identify emerging risks• Responsible for operational risk oversight relating to customer issues, remediation, redress, and complaints• Proactively challenge operational risk results to ensure operational risk program expectations are met• Collaborate with business partners to understand operational risk and gain support for business changes and investments• Develop presentations and facilitated on-going meetings with key stakeholders regarding operational risks and trends

Education

• University of Delaware

  Bachelor of Science (BS)

Skills

• Innovation
• Fraud Claims
• Workforce Performance
• Call Centers
• Cms
• Real Time Monitoring
• Requirements Analysis
• Banking
• Credit Analysis
• Fraud Detection
• Interviews
• Project Planning
• Workforce Planning
• Vendor Management
• Quality Management
• Internal Controls
• Strategic Planning
• Data Analysis
• Workforce Management
• Capacity Planning
• Quality Control
• Collections
• Property & Casualty Insurance
• Demand Forecasting
• Operations Management
• Trend Forecasting
• Credit
• Business Analysis
• Mentoring
• Presentations
• Quality Assurance
• Credit Risk
• Incentive Programs
• Iex Total View
• Special Collections
• Process Control
• Call Center Administration
• Avaya
• Microsoft Word
• Team Leadership