Vincent Newcombe
Senior Manager, Moments of Truth @Lloyds Banking Group
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WORK HISTORY
Senior Manager, Moments of Truth @Lloyds Banking Group
Responsible for delivery of front line telephony operations for customers in moments that matter when experiencing bereavement, representative access or power of attorney situations, domestic and/or financial abuse, critical illness or other vulnerable circumstances. Requires exemplary service at a time of greatest need for those customers reaching out to us for support.
SKILLS
ABOUT VINCENT NEWCOMBE
Values led leadership with an absolute track record of delivering exceptional results in diverse, challenging and fluid business environments. Vast experience in delivering transformational change through continuous improvement and lean systems thinking. Seen as an inspiring leader of people with a reputation for building high performing teams through understanding core values, beliefs and motivation on an individual level that consistently deliver above expectation. Viewed as an innovator and creative thinker capable of developing future strategy, change and operating models that deliver sustainable growth for organisations.
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