Vincent Jackson
Vice President of Iid Contact Center Operations @SCRAM Systems
Hamilton, OH, US
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MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Jan 2022 — Present
Vice President of Iid Contact Center Operations @SCRAM Systems
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LMG and SCRAM have merged) Oversight of State Regulated Ignition Interlock Device Contact Center. Includes Service, Sales, Training and WFM Manager. Analyze and Forecast call volume and staffing. Improve and maintain sales close rates and client satisfaction results. Implement and monitor Coaching and Development of front line Agents, Supervisors, and Sr Managers. Evaluate and strategize actions for employee satisfaction and engagement. Reduce and maintain attrition.
SKILLS
OutsourcingSalesTrainingManagementProgram ManagementMicrosoft WordCoachingTeam LeadershipMicrosoft OfficeContact CentersLeadershipCustomer SatisfactionTeam ManagementCall CentersCustomer ServicePerformance ManagementRecruitingProcess Improvement
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