Vincent Jackson
- Role
- Vice President of Iid Contact Center Operations at SCRAM Systems
- Location
- Hamilton, OH, US
- LinkedIn followers
- 500 followers
Experience
Vice President of Iid Contact Center Operations
Jan 2022 — Present
LMG and SCRAM have merged) Oversight of State Regulated Ignition Interlock Device Contact Center. Includes Service, Sales, Training and WFM Manager. Analyze and Forecast call volume and staffing. Improve and maintain sales close rates and client satisfaction results. Implement and monitor Coaching and Development of front line Agents, Supervisors, and Sr Managers. Evaluate and strategize actions for employee satisfaction and engagement. Reduce and maintain attrition.
Skills
- Outsourcing
- Sales
- Training
- Management
- Program Management
- Microsoft Word
- Coaching
- Team Leadership
- Microsoft Office
- Contact Centers
- Leadership
- Customer Satisfaction
- Team Management
- Call Centers
- Customer Service
- Performance Management
- Recruiting
- Process Improvement
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