Vincent G.
Senior Director of IT Operations @AutoNation
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WORK HISTORY
Senior Director of IT Operations @AutoNation
Fort Lauderdale, FL, US
As the Senior Director of IT Operations at AutoNation, I lead a cross-functional team of 125 associates, overseeing infrastructure and operations that serve users across more than 400 locations with an annual operating budget exceeding $9M. My role involves close collaboration with various business units to ensure that our technology solutions align seamlessly with business needs. I am responsible for the design, planning, and deployment of infrastructure solutions, while also focusing on strategic planning, standardization of processes, and developing and marketing initiatives, business plans, and budgets.Key responsibilities include:• Overseeing all IT service management activities, including:• Data Center Operations: Ensuring high availability and performance of our data centers.• Enterprise Control Center: Managing a 24/7 tier-2 system and network support operation.• End User Computing and Client Architecture: Delivering effective computing solutions for end users.• Systems Engineering and Cloud Services: Spearheading initiatives in systems design and cloud integration.• Service Desk and Field Services: Overseeing outsourced service desk operations to optimize user support.• Change and Incident Management: Implementing best practices for managing changes and resolving incidents.• ServiceNow Development & Automation: Leading automation efforts within the ServiceNow platform for enhanced service delivery.• Microsoft O365 & Azure: Managing the deployment and optimization of Microsoft cloud solutions.• Mobility Solutions: Enhancing mobile technology access and capabilities for users.Additionally, I prioritize continuous improvement initiatives, ensuring that technology services are aligned with business goals and that the team is equipped to deliver innovative and efficient IT solutions.
EDUCATION
Kingsborough Community College, Brooklyn, NY
Business Administration
DeVry University, Woodbridge, NJ
Electronics Engineering
SKILLS
ABOUT VINCENT G.
In light of the rapidly-evolving global technology environment, stable and visionary leadership is needed in order to manage shifting priorities, spearhead innovation, navigate through challenges, and position companies for continued growth. I have dedicated my career in delivering inventive strategies and action plans directly resulting in multimillion dollar savings, YOY profitability, and greater operational efficiency. I consider it a privilege to elevate the standard of excellence in my roles and I am dedicated to raising future leaders through engaging professional development, effective training, 1:1 mentorship, and tailored coaching. My Areas of Expertise Include:• IT Operations Management• Cloud Services & Consulting• End User Computing• Strategic Planning & Execution• Infrastructure Maintenance• Budgeting & Cost Control• Information Security • Client Architecture• Disaster Recovery• Global Operations Management• Service Desk Management• Field Service Management• Network Operations Center Management• Supervision / Training / Coaching• DevOps • Change & Incident Management• Strategic Partnerships & Alliances• Performance Analysis & Management• Project & Program Management• Cross-Functional Team Leadership• Continuous Process Improvements• Vendor & Stakeholder Relationships• Datacenter Development & ManagementI am always looking to expand my professional network.Please feel free to connect with me through DM on this platform.
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