Vincent A. Baudone

About Vincent A. Baudone

I\'m an accomplished Operations Support Associate and Client Project Administrator with extensive experience in providing action support to clients, monitoring the effectiveness of systems, responding to inquiries, and establishing favorable client relationships. I have experience in reviewing and analyzing records, investigating fraud, and identifying any exceptions through keen observation and attention to detail. I enjoy building strong relationships with individuals at all levels of the organization including management, staff, and clients. v••••••••@gmail.com

Experience

1. Client Project Administrator Correspondence Research & Operations Support Associate

   Broadridge

   Jul 2014 — Present · Edgewood, NY, US

   Providing corporate action support to over150 bank/broker clients and executing mailings based on issuer requirements. Monitoring effectiveness of systems and policies along with making appropriate recommendations to ensure efficiency. Continuously researching and responding to requests from assigned clients or staff members regarding needs/interests. Participating in client meetings, product demos, and business reviews on/off site to build stronger business relationships. Maintaining accountability as a role model to other staff in regard to client interactions by implementing methodologies. Establishing client relationships in order to identify service needs, ensure client satisfaction and facilitate improvement. Strategically supporting management teams by following strict guidelines instituted by the designated regulatory authorities. Gathering data, analyzing inquiries, and responding to client situations in order to resolve issues and promote service. Successfully gained a full understanding of all operational processes that directly impacted the shareholder experience. Completed all client, shareholder, and co-worker initiated correspondence items in order to exceed service standards. Identified the root cause that promoted the creation of correspondence items and reported on the solution to each case.

Education

• State University of New York College at Old Westbury

  Bachelor of Science (BS), Accounting, 3.91

  2009 — 2012

• Nassau Community College

  Associate of Science - AS, , Criminal Justice, 3.67

  1999 — 2001