Vince Mendoza
- Role
- Principal Solutions Consultant at Genesys
- Location
- Reston, VA, US
- LinkedIn followers
- 500 followers
About Vince Mendoza
Professional experience in high-technology, media and telecommunications industries…
Experience
Principal Solutions Consultant
Apr 2014 — Present
Apply software engineering expertise to interface with clients so as to develop and deploy Call Center software solutions of varying sizes and technical complexities. Oversee projects through technical requirements gathering, application design, technical integration specifications design, development, functional and user-acceptance testing, training and launching. o Responsible for performing technical problem identification, system architecture definition, hardware/software specification and/or design, implementation, testing, client training and solution deployment; o Deploying Genesys Cloud and premise solutions to create custom reports for sales and proposal presentations o Work with various connector APIs for integrating cloud software with other technology providers to solve complex client problems relating to Interactive Voice Response (IVR). o Perform IVR software design, development using Genesys technologies and integration of software applications and related testing. o Built IVR BOTS for voice and digital channels using Genesys Cloud, Google Dialogflow, Amazon Lex AI solutions o Implementation and deployment of Salesforce.com, ServiceNow and Zendesk Call Center CTI solutions for clients o Consolidate Technical Integration Documents from complex IVR specifications in the delivery of large-scale web services utilizing Genesys Cloud and premise solutions. o Mentored Solution Consultants by provided guidance, training and demo best practices. o Responsible for CX Tour webinar demos and provided new hire training on Genesys Cloud. o Lead Solutions Consultant for key wins at Vanguard, Peloton, Vibrant Health Care, Butterball, Dupont, DOD-Navy, FEMA, and DHS.
Skills
- Telecommunications
- Cloud Computing
- IT Strategy
- Crm
- Integration
- Purecloud
- Business Analysis
- Itil
- Saas
- Program Management
- Operations Management
- Management
- Vendor Management
- Pmp
- Pre-Sales
- Ivr
- Process Improvement
- Pureconnect
- Networking
- Itil V3 Foundations Certified
- Product Management
- Data Center
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