Vince Gnolfo

Operations Program Manager @Ace Hardware Corporation

Oak Brook, IL, US

Own parcel fulfillment performance for 2.8M+ annual shipments, improving on-time delivery from 88% to 97%(2020–2024) through enhanced visibility, monitoring, and stronger collaboration with RSC OperationsLead strategic integration of EJD eCommerce fulfillment into the Ace distribution network, partnering with IT, Logistics, and RSC Operations to improve order flow, reduce latency, and enable faster delivery programs such as 0-Day Latency and Extended Same-Day CutoffDevelop enterprise forecasting and capacity-planning models that support parcel and eCommerce volume growth, influencing labor planning, throughput, and resource allocation across the networkManage and optimize ship mode logic, ProShip rate-shop accuracy, and advanced ZIP-code routing logic for EJD eCommerce, collaborating with IT on testing, deployment, and continuous improvement of logic to better disperse order volume across the distribution network while reducing customer transit and freight costStandardize parcel fulfillment processes and SOPs across all RSCs, conducting on-site operational reviews and applying Lean Six Sigma methods to eliminate manual workarounds and drive greater process consistency across the networkLead cross-functional alignment across eCommerce, RSC Operations, Logistics, Finance, and IT on key fulfillment initiatives, with experience presenting parcel performance and strategy updates to senior leadersExecuted $2M in capital projects to redesign and upgrade parcel workstation layouts across multiple RSCs, achieving 20% productivity gains and enabling scalable capacity to support sustained double-digit annual parcel-volume growth (nearly 90% increase from 2019–2024).Generated $500K+ in annual corrugate material-cost savings through vendor consolidation, while separately leading freight-variance reduction initiatives to minimize carrier surcharges and overcharges