Vinay Srinivas Prasad

About Vinay Srinivas Prasad

Building and nurturing relationships with Customers and helping them thrive with ElevenLabs 🤝

Experience

1. Gtm

   ElevenLabs

   Oct 2025 — Present · Bengaluru, IN

   Responsible for leading the Account Management and Customer Success charter across India, with a focus on driving long-term value, retention, and revenue growth. The role oversees strategic relationships with key enterprise and high-growth customers, ensuring alignment between customer outcomes and business objectives while scaling a high-impact success function in the region.Key Responsibilities • Retention & NRR Growth: Own and deliver Net Revenue Retention (NRR) targets by strengthening customer relationships, preventing churn, and enabling consistent value realization. • Credit-Based Expansion: Develop and execute strategies for credit-based consumption growth, unlocking upsell and cross-sell opportunities within existing accounts. • Strategic Account Leadership: Partner with senior stakeholders across BFSI, SaaS, media, and e-commerce to deepen adoption and secure long-term commitments. • Customer Success Excellence: Build scalable frameworks for onboarding, adoption, renewals, and advocacy, ensuring customers achieve measurable outcomes. • Data-Driven Execution: Track and report on account health, usage patterns, and growth opportunities, translating insights into actionable strategies. • Executive Engagement: Act as a trusted advisor to customer leadership teams, influencing roadmaps and ensuring alignment with evolving business priorities. • Cross-Functional Collaboration: Work closely with Product, Sales, and Marketing to bring customer feedback into strategy and accelerate regional growth.

Education

• SSN College of Engineering

  Bachelor of Engineering - BE, Mechanical Engineering

  2013 — 2017