Vinay Soni
Engineering Manager at Flipkart | Leading Pricing Automation & Intelligence | Ex- [24]7.ai, Verisign | Leadership, Software Development, Management
- Role
- Engineering Manager at Flipkart
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Vinay Soni
A passionate and results-driven Engineering Manager with over 12+ years of experience in designing and scaling enterprise-level applications, I specialize in building high-performing engineering teams and delivering cutting-edge solutions in AI-driven platforms, omnichannel engagement, and cloud technologies.Currently leading two dynamic teams specializing in pricing automation and intelligence, comprising 14 engineers dedicated to enhancing our e-commerce platform\'s pricing strategies at Flipkart. My focus is on architecting scalable solutions, improving product efficiency, and delivering measurable results that impact both customer experience and business success.I pride myself on blending strategic thinking with hands-on technical leadership. Whether it’s leading complex cross-geo teams, driving innovation in AI automation, or collaborating with stakeholders to refine roadmaps, I’m committed to delivering excellence at every stage of the product lifecycle.Key Achievements- Spearheaded the development of an AI-driven agent training platform, improving onboarding efficiency by 30% and reduced support response time by 20%- Led a team of 12 engineers to build and scale a multi-channel omnichannel engagement platform, boosting customer satisfaction and reducing downtime- Successfully launched the [24]7 Chat Widget on Salesforce AppExchange, increasing platform integration opportunities by 20%- Developed asynchronous communication support for the chat platform, enabling integration with third-party messaging services like WhatsApp and Facebook Messenger, resulting in a 15% increase in customer engagement- Designed and implemented microservice architectures to improve scalability and reduce latency by 20%, improving overall platform performance- Skilled in collaborating across diverse teams, including QA, DevOps, Networking and Security, to ensure seamless product development and delivery - Recruited, mentored and coached a diverse team of engineers Fostering a high-performance culture and supporting career development Skills & Expertise- Engineering Leadership & Team Building- AI & Machine Learning Integration- Enterprise Application Architecture- Omnichannel Platforms (Chat, Voice, Video)- Microservices & Cloud Solutions- Stakeholder & Client Management- Agile Methodologies (Scrum, Kanban)- API Development & Integration- Performance Optimization & Scalability- Cross-Functional Collaboration
Experience
Engineering Manager
Jan 2025 — Present · Bengaluru, IN
Pricing Automation & Intelligence- Leading two agile teams (12 engineers) focused on developing and maintaining pricing automation tools and intelligence systems- Collaborate with product managers and data scientists to align pricing strategies with market trends and customer behavior- Oversee the integration of pricing solutions with Flipkart\'s core platforms, ensuring scalability and reliability.
Education
Vellore Institute of Technology
Bachelor of Technology (BTech), Computer Science
2009 — 2013
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