Vinay Mahadik
Customer Success Leader | Data-Driven Strategies, Client Retention, Revenue Growth | SaaS & Consulting Expert | AI Advocate
- Role
- Associate Director of Customer Success at GEP Worldwide
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Vinay Mahadik
Results-driven Senior Customer Success professional with 12 years in customer-facing roles in Consulting and SaaS landscape, enhancing customer satisfaction and growth across Europe and APAC. Expert in strategic account planning, KPI monitoring and customer retention, with proven track record in managing 20+ client portfolios while leveraging CRM and analytics tools like Salesforce, HubSpot, Power BI and Tableau for optimized client management.
Experience
Associate Director of Customer Success
Jun 2025 — Present · Navi Mumbai, IN
Manage a diverse portfolio of 70+ clients across Europe, protecting and growing $17Mn ARR. • Employ a consultative approach to ensure value-driven engagement with clients. • Collaborate with Product, Engineering, Sales, and Marketing teams to achieve comprehensive customer success. • Utilize a data and AI-first strategy to enhance service delivery and client satisfaction.
Education
DON BOSCO INSTITUTE OF TECHNOLOGY
Bachelor of Engineering (BE), Computer Science
2006 — 2010
Welingkar Institute of management development and research
PGDM, E-Biz, Marketing
2014 — 2016
Skills
- Toad
- Process Transitioning
- Scout Sourcing Tool
- Itil Process
- Microsoft Office
- Oracle
- Process Training
- Team Management
- Scout Pipeline Project Management Tool
- Data Analysis
- Pl/Sql
- Weblogic Administration
- Tail Spend Management
- Spend Analysis
- Pci Dss
- Unix
- Shell Scripting
- Professional Services Sourcing
- C
- Sql
- Linux
- Ariba Spend Management
- P2p
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