Vinay Kasireddi
Genesys Cloud CX | Contact Center Architect | Gen AI | Digital bot | API | Data Actions | Virtual Agent | AI Studio
- Role
- Genesys Cloud Cx Principal Consultant at Genpact
- Location
- Hyderabad, IN
- LinkedIn followers
- 500 followers
About Vinay Kasireddi
Experienced Genesys Cloud CX Architect with expertise in end-to-end contact center…
Experience
Genesys Cloud Cx Principal Consultant
Dec 2024 — Present · Hyderabad, IN
Designed and deployed Genesys Cloud CX solutions including Architect flows, digital & voice bots, agent scripts, and web messaging- Built AI Studio guides connecting bot flows and Genesys Knowledge Base for AI-powered self-service- Developed CRM and data table–driven IVR/chatbot flows, REST APIs via data actions, and Salesforce integrations- Implemented Predictive Engagement (GPE) and real-time voice translation for enhanced CX- Designed secure authentication, CTI screen-pops, case management, and customer data integrations- Delivered reports, dashboards, and WFM solutions, ensuring SLA compliance and proactive monitoring- Supported pre-sales with proof-of-concepts, aligning Genesys CX capabilities with client business needs.
Education
Shri Shankaracharya College of Engg. & Technology, Bhilai
Bachelor of Engineering (B.E.), Electrical, Electronics and Communications Engineering
2007 — 2011
Skills
- Nortel Meridian
- Cisco Call Manager
- Contact Center Management
- Avaya Ip Telephony
- Icm
- Avaya Call Server
- Modular Messaging
- Ip Pbx
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