Vinay Kumar Jha
Global Service Delivery | P&L Management | CX Strategy | Operational Excellence| Digital Transformation
- Role
- Director of Operations at TDCX
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Vinay Kumar Jha
With over 25 years of strategic and operational leadership, I specialize in setting up…
Experience
Director of Operations
Oct 2025 — Present · Hyderabad, IN
Education
Indian Institute of Management Bangalore
Business Leadership Program ( Firstsource Sponsored)
2011 — 2012
NIIT Institute
PG Diploma in Computer Education
2000 — 2001
Sikkim Manipal University (SMU)
Master of Business Administration - MBA, HR Management
2011 — 2013
Columbia Business School
Digital Strategies for Business
Bangalore University
Bachelor of Science - BS, Science
1998 — 2000
Skills
- Bpo
- Performance Management
- Crm
- Six Sigma
- Sla
- Project Management
- Team Management
- Team Leadership
- Mis
- Employee Engagement
- Outsourcing
- Service-Level Agreements (Sla)
- Management
- Customer Relationship Management (Crm)
- Vendor Management
- Process Improvement
- Service Delivery
- Business Analysis
- Process Management
- Human Resources
- Offshoring
- Business Process Improvement
- Operations Management
- Sourcing
- Training
- Call Centers
- Business Development
- Transition Management
- Talent Acquisition
- Cross-Functional Team Leadership
- Business Process Outsourcing (Bpo)
- Strategy
- Leadership
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