Vinay Gopal
Customer Success | Program management| Operations| Stakeholder management
- Role
- Director of Customer Success Engineering at Zuora
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Vinay Gopal
Experienced Customer Success Leader for Enterprise software/SaaS Customers. Own relationship with Fortune 500 customers to ensure solutions are delivering value and driving up sell. Help customers with strategic plans to identify, track, and improve KPIs to ensure delivery of desired business results.Experienced program manager and operations manager. Led large teams responsible for delivering complex recurring services to Fortune 500 enterprise customers. Lead numerous cross functional programs to drive process efficiencies across entire organization Proficient at managing & leading teams for running successful process operations & experience of developing procedures, service standards for business excellence.Acquired knowledge & understanding in Supply Chain, Channel Data Management, Rebate, Price Protection and Claims.Gained exposure in Property & Casualty, Business Income, Auto Crime & Liability insurance. Demonstrated excellence in planning and managing several successful processes. communication and organizational skills with proven abilities in team management, customer relationship management and planning
Experience
Director of Customer Success Engineering
Sep 2022 — Present · Bengaluru, IN
Education
Symbiosis Institute of Management Studies
PGDBA, Operations
2005 — 2007
Visvesvaraya Technological University
B.E, Mechanical
Skills
- Supply Chain Management
- Management
- Business Analysis
- Project Planning
- Team Management
- Analytics
- Leadership
- Business Intelligence
- Business Development
- Business Process Improvement
- Pre-Sales
- Vendor Management
- Crm
- Operations Management
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