Vinayak Sutar
Technology Delivery Leader | Expert in Project & Service Management | PMP® | Driving Network Transformation & Customer Success | Cisco | Ex-Infosys | Ex-Congnizant
- Role
- Leader - Customer Delivery, Customer Experience (Cx) Center (Ngfw) at Cisco
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Vinayak Sutar
From configuring circuits at VSNL in the early to leading high-performing tech teams at Cisco today, my professional journey spans over two decades across the evolving landscape of telecom, enterprise networking, and IT service delivery.Starting as a Network Engineer, I honed my technical foundations in SDH/PDH circuit installations and MPLS architectures. As I progressed through leadership roles at Reliance, Cognizant, Infosys, and Cisco, I transitioned from hands-on network design to building scalable service delivery models for Fortune 500 clients.Whether it was re-architecting enterprise networks for Cognizant, driving EOS hardware migrations, or managing escalations in high-severity MPLS environments, each milestone sharpened my strategic, operational, and client engagement capabilities. Today, I lead global teams delivering enterprise-grade security solutions (Cisco NGFW, with a relentless focus on customer experience and delivery excellence.Certified in PMP®, Scrum Master, and multiple ITIL tracks, I bring structured agility to complex delivery ecosystems. I thrive at the intersection of people, process, and technology—translating customer needs into operational outcomes and continuous improvement initiatives.My mission is clear: to lead with integrity, empower teams, and shape resilient, customer-centric technology environments.Let’s connect if you’re building secure, scalable, and service-driven digital infrastructure.
Experience
Leader - Customer Delivery, Customer Experience (Cx) Center (Ngfw)
Jun 2025 — Present · Pune, IN
Led a cross-functional team of Network Consulting Engineers, delivering timely and efficient support to multiple enterprise customers. • Provide expert support for Cisco\'s Security portfolio, specializing in Next Generation Firewall (NGFW) products.
Education
Ramrao Adik Institute of Technology
Bachelor of Engineering - BE, Electronics
1997 — 2001
Institute of Management Technology, Ghaziabad
Postgraduate Degree, Business Statistics
Skills
- Pre-Sales
- Sla
- Ipv6
- Itil
- Vendor Management
- Telecommunications
- Service Delivery
- Agile Methodologies
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