Vinayak Kurale

About Vinayak Kurale

With over 18 years of experience in information technology, I currently serve as a Security Consultant at IBM, specializing in service availability, compliance, and IT management. My role focuses on ensuring availability metrics are met, addressing audit and compliance issues, and managing major incidents, problems, and change requests. Supporting IBM\'s international customers, I collaborate across teams to resolve critical issues, oversee patch advisory closures, and contribute to inventory management initiatives. Dedicated to service excellence, I leverage my AWS Cloud Practitioner certification and expertise in IT management to enhance operational efficiency and process compliance. My work is driven by a commitment to ensuring seamless service delivery and fostering collaboration with global stakeholders to address complex challenges in a dynamic, fast-paced environment.

Experience

1. Security Consultant

   IBM

   Oct 2024 — Present · Navi Mumbai, IN

   Ensure service levels related to availability are consistently met for all current and newly implemented services.•Perform daily tracking and management of Service Requests, Incidents, Problems, and Change Requests.•Participate in daily, weekly, and monthly client meetings; document and circulate Minutes of Meeting (MoMs) and action items to the team.•Generate capacity and obsolescence reports, including monthly inventory details and hardware/software capacity summaries.•Develop SLA and Service Level Management (SLM) reports in accordance with the client’s Statement of Work (SoW).•Plan and execute Disaster Recovery (DR) drills efficiently and as per schedule.•Monitor and ensure completion of all baseline activities, patching tasks, and remediation of vulnerabilities across IBM-managed inventory.Ensure all audit-related requirements are met as per RBI guidelines, with supporting evidence prepared and readily available.•Lead and implement the Enhanced Recovery Model for handling complex or prolonged Major Incidents, especially Severity 1 cases.•Identify, analyze, and recommend process improvements in Incident and Change Management functions.•Apply technical and client-specific knowledge to ensure the design and delivery of services meet defined availability and performance targets.•Lead, plan, and execute Mock Drills (MOC), including ransomware attack simulations, in collaboration with bank teams.•Coordinated with cross-functional teams (internal and client-side) to ensure seamless delivery of IT services and adherence to ITIL processes.•Conducted root cause analysis (RCA) for recurring incidents and implemented preventive measures to reduce incident volume.•Facilitated knowledge sharing within the team by preparing documentation, SOPs, and conducting internal training sessions.•Managed end-to-end onboarding and offboarding processes from an IT service perspective, including access, licensing, and device provisioning.

Education

• Sikkim Manipal Institute of Technology - SMU

  Bachelor of Business Administrator