Vinayaki D.

Customer Experience Specialist - Borrowing Division @TD

Capturing frontline customer interaction data to identify optimization opportunities in the borrowing journey.Drive client satisfaction through strategic problem resolution and personalized service delivery, enhancing long-term relationship value.Leverage banking platforms (CCHub, SD, TSYS) to streamline workflows, ensure compliance, and deliver seamless omnichannel experiences.Maintains strict adherence to OSFI lending guidelines, PIPEDA privacy standards, and anti-money laundering protocols throughout customer interactions. Identify upselling opportunities for TD borrowing products (personal loans, lines of credit, mortgages) based on customer financial profiles and needs analysis.Resolves complex borrowing-related concerns at first point of contact, reducing escalation rates while maintaining customer satisfaction benchmarks.Utilizes TD\'s credit decisioning tools and risk management systems to provide instant pre-qualification feedback and alternative financing solutions.