Vinayak Bhardwaj
Project Manager at Boozate | Customer Relationship Management (CRM), Vendor & Partner Management, E-commerce & FoodTech Operations | Business Leader
- Role
- Customer Relations Executive at Epoch Elder Care
- Location
- Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Vinayak Bhardwaj
Driving customer-centric growth through operational excellence & strategic…
Experience
Customer Relations Executive
Jul 2025 — Present · Gurugram, IN
Handled high-volume inbound calls via IVR, ensuring prompt and efficient routing to relevant departments.Delivered professional and empathetic customer support, resolving queries with speed and accuracy.Maintained real-time, detailed records in CRM systems, including leads, interaction notes, and appointment updates.Proactively confirmed and managed appointments, including follow-ups to reduce no-shows and improve engagement.Addressed urgent or last-minute concerns with a solution-first approach to maintain a positive customer journey.Sent personalized onboarding and welcome messages, fostering trust and connection with new clients.Acted as a communication bridge between customers and internal teams to ensure smooth coordination and clarity.Contributed to team efficiency by ensuring seamless scheduling, timely updates, and accurate documentation
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.