Vinayak Vinod
Associate–Account Management at Sutherland | Content Moderation & Compliance Professional
- Role
- Associate-account Management at Sutherland
- Location
- Kochi, IN
- LinkedIn followers
- 500 followers
About Vinayak Vinod
I\'m a BCom graduate specializing in Finance and Taxation with hands-on experience of 18+…
Experience
Associate-account Management
Aug 2025 — Present · Kochi, IN
Reviewed, analyzed, and moderated user-generated content to ensure compliance with company guidelines, legal standards, and community policies. • Identified and flagged fraudulent, abusive, or misleading contents, ensuring the integrity and reliability of the platform. • Assisted users with account-related concerns, ensuring timely and empathetic communication while resolving policy or content disputes. • Implemented structured workflows to maintain quality control, protect brand reputation, and deliver a trustworthy user experience. • Engaged with users to clarify review-related issues, helping them understand guidelines and empowering them to post compliant reviews. • Managed high-volume case queues through Zendesk CRM, maintaining accurate documentation, prioritization, and resolution of user concerns. • Leveraged Salesforce features (case routing, reporting, dashboards) to optimize workflow efficiency and ensure seamless communication across teams.
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