Vinayak Shetty

About Vinayak Shetty

15+ Years of experience handling the Service deliveries for Middle Office support and Investors management Solutions project/Processes based out of EMEA. Transitioned Cash & FX operations process from UK and successfully setup middle office operations through online transitions. • Experience in managing Projects on, NAV calculations, Record keeping systems, Cash, FX and Money market products, entire settlements and Confirmations for Equity and FI products. • Expert in Claim Management and assessing liable parties, preparation for Fact Finding Documents and Incident reports with justification and ATPRs (Action Taken to Prevent Reoccurrence). • Managing Operations and looking after entire client relationship by liaising with Key Clients, Oversight, Brokers and custodian contacts. • KPI (Key Performance Indicators) & SLA (Service Level Agreement) review. • Lead through example with consistent work ethic, attitude, and professionalism, ensuring high-quality customer service, Client relationship and the development of critical functional business relationship. • Maintaining and promoting sustained revenue growth through client retention, referral generation and attrition control. • Audit planning and management to ensure no audit observations or red marks on business. • Implement quality assurance processes to improve client experience and promote operational efficiency through process analysis and initiatives. • Capacity [Including Seating costs] and utilization management, Service level agreements, Rewards and recognitions, Performance Appraisals. • Experience in working with the Business excellence Team, BAT (Risk) Team (Business Assurance Team) and identify the risk and run Risk methodologies like FMEA.(Failure Mode Effective Analysis) Implement / initiate effective controls. • Adept in managing delivery in BCP (Business Continuity Plan) and other contingency situation management.

Experience

1. Assistant Vice President

   Deutsche Bank

   Jul 2021 — Present · Bangalore Urban, IN

Education

• RJ College of Science and Commerce

  BSc

  2004 — 2005

• ITM Group of Institutions

  MBA

  2007 — 2010

Skills

• Leadership
• Financial Services
• Crm
• Business Development
• Middle Office
• Investment Banking
• Foreign Exchange
• Kpo
• Cash Management
• Bpo
• Business Process
• Analytics
• Project Management
• Management
• Capital Markets
• Emerging Markets
• People Skills
• Vendor Management
• Service Delivery
• Business Analysis
• Team Leadership
• Transition Management
• Mis
• Operations Management
• Process Improvement
• Equities
• Training
• Business Process Improvement
• Fixed Income
• Asset Management
• Risk Management
• Team Management