Vinayak Sharma
IT Support Specialist @Casoft Seattle
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WORK HISTORY
IT Support Specialist @Casoft Seattle
US
IT Support Specialist | Casoft SeattleAt Casoft Seattle, I serve as an IT Support Specialist responsible for providing technical assistance and support across a fully cloud-based Microsoft 365 environment. My core duties include managing user access, identities, and permissions through Microsoft Entra ID, deploying and securing devices via Microsoft Intune, administering Exchange Online through the Exchange Admin Center, and ensuring effective collaboration and document management using SharePoint Online. I troubleshoot and resolve day-to-day IT issues, including connectivity, security, and application support, primarily across remote and hybrid work environments.My role involves maintaining system compliance, supporting Microsoft Copilot integrations, and utilizing remote access solutions like Splashtop for efficient troubleshooting. I work closely with end users and internal teams to ensure a secure, seamless, and productive IT environment aligned with Casoft’s operational goals.Key areas of expertise: • Microsoft 365 Administration (Exchange, SharePoint, Teams, OneDrive) • Identity and Access Management (Microsoft Entra ID) • Device Management and Security (Microsoft Intune) • Remote IT Support (Splashtop) • Cloud Security and Compliance • End-User Training and Technical Troubleshooting
EDUCATION
Jai Narain Vyas University
Bachelor of Commerce - BCom, Business/Commerce, General
ABOUT VINAYAK SHARMA
I specialise in IT support, Microsoft 365, and cybersecurity for accounting and professional services firms in the US, UK, and Australia.Most accountants I speak with are dealing with the same problems — slow IT response, unclear security, and systems that aren\'t built for the way they actually work.I help firms fix all of that — proactively, without disruption.If you\'re an accountant or firm owner dealing with IT headaches, feel free to connect.
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