Vinayak Shanbhag
Senior Escalation Manager @Snowflake
Signup · Get unlimited contacts
WORK HISTORY
Senior Escalation Manager @Snowflake
Atlanta, GA, US
In this role, I’ll be at the forefront of customer advocacy, ensuring our customers experience seamless, uninterrupted value from Snowflake’s industry-leading Data Cloud platform. As a bridge between Support, Engineering, Customer Success, and Sales, I’ll be driving swift and strategic resolutions to the most complex, high-impact challenges.
EDUCATION
Visvesvaraya Technological University (VTU)
Bachelor of Engineering (BE), Electronics and Communications Engineering
SKILLS
ABOUT VINAYAK SHANBHAG
Results-driven and self-motivated professional with a strong focus on customer satisfaction and solid business acumen. Excels in driving customer success, managing technical projects, and building strategic initiatives. Demonstrates a proven ability to handle executive escalations and improve operational efficiency, achieving a 40% improvement in escalation resolution time and a 30% reduction in escalations through targeted strategies. Track record of managing the highest and most high-priority escalations for three consecutive years. Recognized for effectively managing customer pressure while maintaining calmness, fostering efficient cross-functional collaboration, and showcasing superb communication skills. Possesses the capacity to lead and mentor diverse individuals while building productive and professional relationships.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.