Vinayak Naik
Deputy Manager CHT | Account Management | Client Onboarding | Product Training | Driving Client Satisfaction | Driving Business Growth | Customer Relationships | Retention Specialist | Upsell | Cross Sell
- Role
- Customer Success Manager at Aerem
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Vinayak Naik
Organized, and results-oriented Customer Success professional experience in driving customer satisfaction and fostering long-term relationships and aimed to exceed customer and stakeholder needs. Adept at leading customer onboarding initiatives, managing accounts, providing top-notch support, and leveraging product knowledge to enhance customer experience. Able to communicate complex ideas clearly and balance multiple priorities to meet strict deadlines without compromising quality. Highly analytical, detail-oriented, and data-focused with a Proven track record in feedback collection, upselling, and renewals. Successfully increased CSAT scores by 15% within the first year of tenure by implementing proactive customer engagement strategies. Strong support professional with a Bachelor of Engineering in Electronics from Padmabhushan Vasantdada Patil Pratishthan’s College of Engineering.
Experience
Customer Success Manager
Jun 2024 — Present · Mumbai, IN
Education
PVPPCOE | Padmabhushan Vasantdada Patil College of Engineering
Bachelor of Engineering - BE
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