Vinay Tiwari

Program Manager @Mphasis

As an Onsite Program Manager at Mphasis, I have been responsible for overseeing various aspects of client projects and ensuring their successful execution. My primary focus has been on client relationship management, where I have consistently fostered strong partnerships and exceeded customer expectations. I excel in managing service levels to ensure the timely delivery of high-quality solutions. By closely monitoring performance metrics and implementing effective strategies, I have consistently achieved exceptional customer satisfaction levels. A key aspect of my role involves gathering requirements from clients to understand their specific needs and translate them into actionable plans. This process has allowed me to develop a deep understanding of client objectives and tailor solutions accordingly. I am well-versed in working with ServiceNow workflows and enhancements, streamlining processes, and driving operational efficiency. By implementing process enhancements, I have consistently improved the process and reduced the turnaround times. Additionally, I have extensive experience in end-point management, ensuring that client systems and devices are secure, up-to-date, and properly maintained. This includes overseeing email security management, implementing robust measures to protect sensitive information and mitigate risks. In the realm of cloud infrastructure, I am proficient in managing Azure cloud services. This involves designing and implementing scalable and secure solutions, optimizing resource utilization, and ensuring high availability. Furthermore, I have expertise in service desk management and enhancements, optimizing ticketing systems, and implementing improvements to enhance customer support experiences.