Vinay Rajendra

About Vinay Rajendra

With experience in sales and customer experience, I’ve built a dynamic career by consistently delivering high performance, adapting to diverse markets, and excelling in client engagement. My journey began at iTronics, where I laid the foundation in sales, developing strong communication, persuasion, and customer relationship skills in a fast-paced retail environment.I then joined 247.ai, a global leader in customer experience solutions, where I spent three years honing my skills in voice and digital support. Here, I was recognized as a Subject Matter Expert (SME) for my process expertise, leadership in training initiatives, and ability to consistently meet and exceed KPIs. I played a key role in supporting new hires, improving team efficiency, and maintaining high customer satisfaction standards.Seeking international exposure and new challenges, I transitioned to Shopa Docket, an Australian marketing company, as a Lead Generation Executive. In this role, I was responsible for generating high-quality leads for small to medium businesses across Australia. My ability to build rapport with clients and convert leads into qualified appointments helped me achieve the highest sales in 4 continuous campaigns. This experience deepened my skills in outbound marketing, client acquisition, and cross-cultural communication.Currently, I am working at Intouch CX, where I continue to contribute as a results-driven customer service professional. I bring a blend of frontline excellence and process insight, which allows me to drive both individual and team results.Throughout my career, I have demonstrated a commitment to excellence, adaptability, and growth. My strengths lie in sales strategy, customer engagement, lead generation, and team mentorship—fueled by a passion for achieving targets and creating meaningful customer experiences.

Experience

1. Customer Service Specialist

   IntouchCX

   Oct 2020 — Present · Bangalore Rural, IN

Education

• Adharsh Vidhyalaya - India

  Bachelor of Computer Applications

• SRN Adharsh College

  Bachelor's degree, Computer Science

• Sri Jnanakshi Vidyaniketan - India

  10th

• Brindavan College

  Associate's Degree