Vinay Honnatti
Product Director @Reliance Retail
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WORK HISTORY
Product Director @Reliance Retail
CX Framework Leadership: Led the development of a groundbreaking CX framework, resulting in a 30% reduction in user clicks, thereby enhancing overall user satisfaction. Customer Support Excellence: Oversaw the Customer Support function for the IN marketplace, driving efficiency improvements that lowered ticket counts from 14% to 16%. Resolution Time Reduction: Pioneered features and strategies that effectively cut the customer query resolution time by 50%, from an average of 5 days to 2.5 days. Spearheaded quick commerce on the platform enabling delivery to pin codes. Productivity Enhancement in Product Lifecycle: Orchestrated the entire product lifecycle, enhancing agent productivity through workflow optimization and a reduction in clicks from 10 to 7. Efficient Product Development: Converted product strategies into detailed requirements, facilitating efficient development processes and a positive impact on ROI. Strategic Document Authorship: Crafted comprehensive product strategy documents, leading to improved implementation, customer satisfaction, and operational efficiency. Transparent Roadmap Reporting: Regularly reported on product roadmap status to leadership, fostering clear communication and strategic alignment. Proactive Proposal Management: Actively prepared and secured weekly proposal approvals, enhancing agile decision-making and fostering project momentum. Empowering Team Environment: Built and nurtured strong team relationships, creating an exceptionally positive and collaborative environment, highly praised by team members. Specialties: Product Management, Customer Support, Market/Business Analysis, New Product Development, Go-to-Market Strategy, Data Analysis, Data Based Approach, Business Analysis, Data Modelling
EDUCATION
B. M. S. College of Engineering
Bachelor's Degree, Information and Computer Sciences
Thunderbird School of Global Management
Master of Business Administration (M.B.A.), Global MBA
Indian Institute of Management, Lucknow
Executive Program in Data Driven Product Management, Product Management
SKILLS
ABOUT VINAY HONNATTI
A versatile professional with years of experience in Product Management, Customer…
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