Vinay Kumar Singh
Workforce Management Leader | Demand & Capacity Planning | Performance Management | Analytics-Driven Operations | Driving Efficiency & Service Excellence.
- Role
- Manager Workforce Management Strategic Workforce Optimization Specialist at HSBC
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Vinay Kumar Singh
Strategic Workforce Management (WFM) Leader with 15+ years of experience driving capacity…
Experience
Manager Workforce Management Strategic Workforce Optimization Specialist
Dec 2022 — Present · Hyderabad, IN
Manager, Workforce ManagementHSBC | Dec 2022 – Present | Global OperationsSpearhead demand planning, forecasting, and capacity optimization for global multi-site operations, improving forecast accuracy and reducing staffing gapsPartner with senior leadership to align workforce strategy with business objectives, driving cost savings via optimized headcount planning.Enhanced KPI performance (AHT, shrinkage, SLA) using predictive WFM models based on historical and real-time analytics.Implemented audit & risk controls, reducing process variances and strengthening compliance.Led a high-performing WFM team, improving reporting efficiency through MIS automation.
Education
Bholananda National Vidyalaya
+2, Commerce
2000 — 2002
Jaipur National University
Bachelor of Business Administration - BBA
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