Vinay Kumar Roy
Team Lead – Dialer Analyst at Teleperformance | Aspect Unified IP (formerly Aspect Dialer) | Oracle, SQL Server, SSMS, Informatica PowerCenter | Data-Driven Decision Maker
- Role
- Team Lead Dialer Analyst at Teleperformance Global Services
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
Experience
Team Lead Dialer Analyst
Teleperformance Global Services
Apr 2025 — Present · Hyderabad, IN
Leading a team of dialer analysts to optimize outbound campaign strategies for enhanced contact center performance.Managing dialer configurations and real-time adjustments to maximize agent productivityMonitoring campaign KPIs and providing actionable insightsCollaborating with operations, IT, and reporting teams to ensure seamless dialer performanceSupporting continuous improvement and automation initiativesExcited to bring data-driven leadership into customer engagement and operations at Teleperformance.
Education
Jawaharlal Nehru Technological University, Hyderabad
Master of Business Administration - MBA
2016 — 2018
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