Vinay Kumar
Customer Success Manager (aka Technical Account Manager) at Salesforce
- Role
- Customer Success Manager at Salesforce
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Vinay Kumar
Salesforce Commerce Cloud professional with 15+ years of IT experience, including 9+ years of specialized expertise in SFCC across consulting, support, and customer success. Proven ability to drive customer adoption, maximize value realization, and ensure long-term client success by aligning technical capabilities with business outcomes.Strong background in customer advocacy, escalation management, and proactive issue resolution. Skilled in cross-functional collaboration with engineering, product, and business stakeholders to deliver exceptional digital commerce experiences. Recognized for a customer-first mindset, transparency in communication, and ability to restore trust during critical escalations.
Experience
Customer Success Manager
Jan 2026 — Present · Hyderabad, IN
Education
Bangalore University
Bachelor of Computer Application (BCA), Computer Science
2004 — 2007
Children Higher Secondary School
12, PCM
2002 — 2004
Children Higher Secondary School
Secondary Education, PCM
2002 — 2004
Indira Gandhi National Open University
Master of Computer Applications - MCA
2007 — 2010
Skills
- Eclipse
- Servlets
- Core Java
- Java
- Rest Api
- Javascript
- Maven
- J2ee Application Development
- Soap
- Xml
- Agile Methodologies
- Tomcat
- Spring Framework
- Jsp
- Java/J2ee
- Web Services
- Hibernate
- Jdbc
- Sun Certified Java Programmer
- Requirements Gathering
- Software Development
- Javaserver Pages (Jsp)
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