Vinay Kandula

About Vinay Kandula

Business Systems Analyst with 12+ years of experience in Oracle Install base, Service Agreements and Quote to Order(Q2O) Modules.Experienced in Project Management, Requirement Gathering and Documentation, Business Reporting and Data Analysis, and Test Execution.Good understanding of sales life cycle (Quote to Cash) – lead to quote, quote to order shipment to service fulfillment and to accounts receivable.Proficient in translating data into meaningful actionable insights to answer the key business questions and presenting the facts using visualization tools(Tableau, R and Python)Experienced in business reporting and data analysis.Experienced in working with relational databases – SQL, MS Access, and Teradata.Highly motivated individual with excellent communication, collaboration, analytical, interpersonal and problem-solving skills.Hands on with Agile and waterfall methodologies, Scrum Practices, SDLC.Hands on with MS-PowerPoint, MS-Visio, MS-Excel, HP Quality Center, Rally, JIRA tools.Roles and Responsibilities: Identify business improvement opportunities, system gaps and propose simplified work flow to increase application self-sufficiency and minimize internal operational costs. Collaborated with Product Managers/ IT product owners to track and monitor requirements, open defects and prioritize product backlog.Plan and manages effective communication sessions (formal and informal meetings, training, presentations, demonstrations, brainstorming etc.) with stake holders. Author functional process flows and define Business Acceptance criteria. Review Test scenarios and collaborate with test engineers to validate test results Prepare Training Documents and conduct session for end users and Support Teams. Test Business System flows, Integration points and Monitor system behavior during peak loads and Track Performance statistics. Participate in business and user acceptance testing

Experience

1. Business Architect

   Cisco

   Feb 2019 — Present · US

   Business Architect / Operations manager having 15+ years of Experience in Service renewals, Subscription (SaaS) Support Operations.• Expert in Quote to cash (Q2C) business processes, Service Agreements, Install Base, Return Material Authorization• Experienced in Project Management, Requirement Gathering and Documentation, Business Reporting and Data Analysis, and Test Execution.• Define and establish engagement model to onboard and train internal support teams to handle manual touch / tool specific support cases.• Assess change the business offers, identify key business decisions which are critical to support operations, sales and partner experience and influence program team to commit and deliver prior to execute commit• Engage and onboard Partner and regional operations via Learning forum and meeting in the box sessions to educate on new business models• Handle exception and escalations scenarios and define interim workaround to resolve open issues and coordinate with program team to firm up long-term automation plan.• Define and extend high touch support during offer incubation phase and transition to run the business support team when offer is at scale.• Define, track and report offer scalability score and make program team accountable in delivering capabilities which are critical to customer and partner productivity, minimize manual touch, improve seller productivity and channel readiness.• Hands on with Channel distribution operationalization and Goal to Commission process. • Collaborate with Go to Market team on the change communication plan to support seller and partner enablement.

Education

• Jawaharlal Nehru Technological University

  Bachelor's degree, Computer Science

  2001 — 2005

Skills

• Scaled Agile Framework
• Testing
• Agile Methodologies
• Install Base, Service Contracts and Order Management
• Soapui
• Business Analysis
• Project Management
• Test Automation
• Waterfall
• Sdlc
• Requirements Analysis
• Software Quality Assurance
• User Acceptance Testing
• Performance Testing