Vinay Kumar Gowda
Associate Leadership Team - Networks @ ICICI Bank
- Role
- Associate Leadership Team at ICICI Bank
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Vinay Kumar Gowda
12+ years of experience in IT industry (Desktop, Networking & Security).• Overseeing the day-to-day management of Network Operating Centre (NOC) and Technical Desk (TD)• Designing and developing the operating procedures for a 24x7 NOC/TD support with focus on quality and process control• Build out a team of NOC/TD specialists that can support the operational duties of the NOC/TD.• Supervising and coordinating activities of the NOC/SD Shift Leaders and their teams during shifts, in order to deliver outstanding quality and service to customers in compliance with SLA requirements•Able to work on project as per policies and requirements. •Good knowledge of various software’s, network and security products.•Exceptional ability to carry work and track of multiple projects at a time.•Good knowledge in IT infrastructure (planning, implantation & monitoring).•Worked on planning and implementation of leased line, broadband and Metro-E projects.•Good interpersonal skills and vendor management.•Understanding business process and contribute for organization growth.•Well experienced in an ISP, COMMODITY, SPOT & CURRENCY EXCHANGE TECHNOLOGYS. •Working knowledge on CRM software’s like REMEDY, ORACLE CALL MANAGEMENT, VIZNET & SALSE LOGIC.•Working knowledge on Ericission and Lucent products used for broadband.Specialties: Flexible approach to fall in line with business requirements.Good time management & interpersonal skills.Able to work under pressure & meet deadlines.Ability to liaise with vendors & internal department.
Experience
Associate Leadership Team
Apr 2025 — Present · Mumbai, IN
Skills
- Information Technology
- Cisco Routers
- Vendor Management
- IT Service Management
- Project Management
- Itil Certified
- Team Management
- Microsoft Exchange
- Service Delivery
- Ipsec
- Technical Support
- Networking
- Security
- Servers
- Crm
- Itil
- Troubleshooting
- Pre-Sales
- Iis
- Data Center
- Management
- Information Security
- Ccna
- Service-Level Agreements (Sla)
- IT Operations
- Cisco Technologies
- Network Security
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