Vinay Kumar

About Vinay Kumar

I specialize in helping companies uncover user experience gaps and identify opportunities to enhance their product experience.My professional journey evolved from designing architectural spaces and studying human interaction and psychology within them. Today, I enrich digital experiences as a UX Researcher. This diverse trajectory has shaped my analytical and systems thinking abilities.In my role as a UX Designer, I leverage empathy and statistics as my \"superpowers\" to understand user needs and expectations.Beyond my profession, I am a traveler and an advocate for sustainability and animal welfare. I also love gardening, swimming, and playing badminton to unwind.

Experience

1. User Experience Designer

   Air India Limited

   Aug 2024 — Present · Kochi, IN

   Owned end-to-end UX for Air India\'s B2C flight booking platform, serving millions of passengers across web and mobile worldwide.Shipped 5+ major product concepts from discovery to execution, covering seat selection, ancillary upsells, and booking flow improvements.Ran 20+ usability testing sessions and stakeholder workshops, surfacing critical pain points that directly shaped the product roadmap.Used Adobe Analytics and Google Analytics to identify drop-off points; design interventions led to measurable improvements in booking completion rates.Created wireframes, user flows, and high-fidelity Figma prototypes for new features, reducing developer handoff ambiguity.Led UX and visual QA across releases, maintaining design consistency and accessibility standards across platforms.Collaborated cross-functionally with Engineering, Business Analysts, and E-commerce teams to align user needs with business goals.

Education

• School of Planning and Architecture, Bhopal

  Bachelor of Architecture - BArch, Architecture

  2014 — 2019

• Indian Institute of Technology, Bombay

  Master of Design - MDes, Interaction Design