Vinay Kumar
Service Delivery Leader, Network Services Specialist | 3xAWS |CCIE(R&S) & ITIL V3 Certified
- Role
- Manager Enterprise Support - Isv at Amazon Web Services (AWS)
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Vinay Kumar
I am an accomplished professional with over 18+ years of experience in leading Network Support, & migration and Solution Validation projects valued rom $500K to $25M, Team Leadership & Development, Project Coordination and Escalations Management, Business Analysis, thereby contributing to business value and services delivery improvement. I am competent in directing all phases of service delivery management, performing business analysis and managing product quality escalations.I excel in promoting quality Network Support & migration delivery across local & international customers, achieving challenging service delivery goals without compromising on quality & agreed timelines. Further, I am proficient in ensuring efficiency of process operations while monitoring the performance of delivery teams across multiple technologies.Over the years, I have acquired expertise in delivering solutions for onshore & offshore delivery excellence and customer experience improvement. I am responsible for developing a customer satisfaction driven culture within IT Service Delivery function by defining an IT landscape in terms of quality service delivery, productivity and turnaround timeSignificant achievements Led Network Service presales across North America and showcased leadership across large scale undertakings for Global clients Awarded Best Manager twice and best team awards thrice in Cisco HTTS
Experience
Manager Enterprise Support - Isv
Jun 2025 — Present · Delhi, IN
Education
Kurukshetra University
B.TECH, Electronics & Communications
2000 — 2004
Skills
- Business Process Improvement
- Bgp
- Team Motivation
- Border Gateway Protocol (Bgp)
- Routers
- Quality of Service (Qos)
- Eigrp
- Data Center
- Problem Solving
- Ccna
- Hsrp
- Internet Protocol (Ip)
- Training & Development
- Tcp/Ip
- Cisco Systems Products
- Switches
- Networking
- Team Management
- Itil
- Project Management
- Network Administration
- Security
- Cisco Ios
- Customer Escalation Management
- Mpls Vpn
- Ip
- Ipv6
- Multiprotocol Label Switching (Mpls)
- Computer Network Operations
- Routing Protocols
- Ccie R&S
- Qos
- Ccnp
- Rip
- Mpls
- Network Architecture
- Technical Delivery
- Ccie
- Cisco Technologies
- Multicast
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