Vinay Kshirsagar
Revenue Lead @OYO | Acquiring & Onboarding Hotels | Boosting Partner Revenue | CRM | Ops | Ex-NobrokerHood
- Role
- Relationship Manager at Oyo
- Location
- Pune, IN
- LinkedIn followers
- 500 followers
About Vinay Kshirsagar
Operations and Customer Experience professional with hands-on experience in managing…
Experience
Relationship Manager
Apr 2024 — Present · Pune, IN
Enhanced guest satisfaction by optimizing key service touchpoints and ensuring timelyissue resolution across partner hotels-Partnered with hotel stakeholders to act on guest feedback, driving continuous serviceimprovements and experience upgrades-Maximizing revenue by optimizing occupancy and ensuring consistent availability ofsellable rooms-Overseeing accounts receivable management to ensure timely collection ofoutstanding balances from clients-Enhancing cluster performance by prioritizing guest experience, with a specific focuson properties requiring improvement-Upholding quality standards to foster repeat business and spearheading initiativesaimed at enriching guest experiences-Facilitating resolution of issues among property owners, customers, and internalteams to maintain operational efficiency-Leading a team of Revenue Leads and Service Specialist (SS) to drive key revenuemetrics within my assigned territory.
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