Vinay Dubey

About Vinay Dubey

A results-driven and innovative Senior Technical Engineer with over 5 years of experience in technical support, automation, and enterprise IT infrastructure. Adept at delivering robust, scalable solutions across diverse hardware and software environments, backed by a strong foundation in Computer Science. Expert in Robotic Process Automation (RPA) and Agentic Process Automation (APA) using Automation Anywhere A360, with a proven record of driving efficiency and process optimization through intelligent automation. Experienced in virtualization and cloud technologies, including VMware, Amazon Web Services (AWS), and Microsoft Azure, as well as SQL-based systems for data management and analysis. Strong background in backup and recovery solutions, including Dell EMC Networker, Data Protection Advisor (DPA), and Data Domain, with expertise in maintaining enterprise-level data integrity and disaster recovery planning. Recognized for strong analytical thinking, logical problem-solving, and a proactive, detail-oriented approach to complex technical challenges. Seeking to expand my impact in automation, cloud, and infrastructure operations within a forward-thinking organization.

Experience

1. Technical Support Engineer ll

   Automation Anywhere

   Oct 2023 — Present · Vadodara, IN

   A results-driven Sr. Technical Support Engineer specializing in Automation Anywhere, with expertise in platform deployment, troubleshooting, and optimization across on-premises, cloud (AWS, Azure, VMware), and hybrid environments. Skilled in technical escalations, authentication mechanisms (SAML, OAuth, CyberArk, Active Directory), and infrastructure components (VPNs, proxies, load balancers) to ensure seamless automation experiences.I enhance system reliability through proactive monitoring using Syslogs, Splunk, and third-party tools and improve operational efficiency with technical documentation, FAQs, and troubleshooting guides.Key Skills & Expertise: Automation Anywhere Deployment – On-prem, Cloud (AWS, Azure), VMware Troubleshooting & Debugging – Infrastructure, authentication, performance issues Security & Authentication – SAML, OAuth, CyberArk, Active Directory Cloud Monitoring Syslogs, Splunk, Git third-party integrations Customer Collaboration – Issue resolution, best practices Process Optimization & Incident Management – RCA, HA/DR configuration Technical Documentation – FAQs, troubleshooting guidesKey Responsibilities: Platform Deployment & Optimization-Designed and configured Automation Anywhere environments across Windows, Linux, AWS, Azure, and VMware-Implemented HA/DR solutions ensuring system reliability. Troubleshooting & Monitoring-Managed technical escalations, resolving authentication and infrastructure issues (SAML, OAuth, CyberArk, AD, Git)-Enhanced monitoring with Syslogs, Splunk, and third-party tools for real-time insights.Customer Collaboration & Enablement-Advised on automation best practices security configurations and infrastructure optimization.Conducted workshops and training to strengthen customer expertise. Documentation & Best Practices-Created knowledge base articles, FAQs, and troubleshooting guides for self-service-Developed best practices for platform security and performance optimization.

Education

• Birla Institute of Technology and Science, Pilani

  Master of Technology - MTech, Mathematics and Computer Science

• Shaheed Dunichand T Kalani College of Education Site No 57 A Block Road Ulhasnagar Dist Thane

  Science, Science

• Shaheed Dunichand T Kalani College of Education Site No 57 A Block Road Ulhasnagar Dist Thane

  Bachelor's degree, Information Technology

• University of Mumbai

  Bachelor's degree, Information Technology

• Century Rayon High School Shahad

  SSC, SSC