Vinay Dodla

Experience

1. Servicenow Cmdb Counsultant

   Chevron

   Oct 2018 — Present

   Experienced ServiceNow Specialist with a proven track record in implementing and optimizing CMDB, discovery processes, and service mapping to ensure accurate data management and streamline asset operations. Skilled in integrating ServiceNow with network tools and devices, leveraging JDBC connections and web services to automate catalog tasks and streamline operations. Experienced in implementing Automated Test Framework (ATF) for testing and troubleshooting, reducing manual intervention and ensuring accurate service representations. Proficient in configuring and administering Service Mapping, optimizing service dependency management and visualizing comprehensive insights for enhanced decision-making. Strong background in identification and reconciliation, developing rules and processes to maintain CMDB data integrity and minimize duplicate entries. Demonstrated proficiency in integrating a wide range of tools and platforms to facilitate seamless asset tracking, compliance reporting, and incident management. Proven track record in migrating processes and data from legacy tools into ServiceNow, consolidating and centralizing information for efficient management. Results-oriented professional, leveraging performance analytics and reporting to optimize CMDB health and enhance data quality through automation. Collaborative and professional skilled at seamlessly collaborating with diverse teams and stakeholders to drive successful implementation and integration of ServiceNow solutions.