Vinay Chaukate
Senior Product Support Engineer at WebEngage | B2B SaaS | Customer Support
- Role
- Senior Product Support Engineer at WebEngage
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Vinay Chaukate
IT professional with expertise in Support Operations, Process Optimization, andTechnical Solutions, dedicated to delivering seamless client experiences and drivingoperational excellence. Skilled in managing support platforms like Zendesk, automatingworkflows, and leveraging data-driven insights to enhance team performance and clientsatisfaction.Proficient in collaborating across cross-functional teams, resolving complex technicalissues, and building scalable support processes. Passionate about innovation,continuous improvement, and creating solutions that optimize efficiency and drivebusiness growth.
Experience
Senior Product Support Engineer
Nov 2025 — Present · Mumbai, IN
Responsibilities:• Provide enterprise-grade support to clients over emails, meetings, and phone.• Address core technical queries related to the product.• Troubleshoot bugs, working with APIs, HTML/CSS, and Javascript.• Collaborate with Engineering and Data Analytics team to solve customer issues.• Create and maintain internal documentation repositories.• Ensure speedy resolution of issues while maintaining high customer satisfaction.Key Projects Handled: SPOC for iOS queries, verifying integration, checking logs, handling escalations
Education
MCT's Rajiv Gandhi Institute Of Technology
Bachelor of Engineering - BE, Electronics and Telecommunication engineering
2018 — 2018
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