Vinay Chatwani
Quality analyst at Teleperformance
- Role
- Quality Assurance Analyst at TP
- Location
- Jaipur, IN
- LinkedIn followers
- 500 followers
About Vinay Chatwani
5 year experienced in BPO industry, working as Sr. Quality assurance analyst.
Experience
Quality Assurance Analyst
Oct 2021 — Present · Rajasthan, IN
Achieving exceed expectations in quality score cards.\\\\n• Completing audit planner\\\\n• Meeting desired scores of all CSS by giving them effective feedbacks on regular basis on their most hitting opportunities.\\\\n• Attending calibrations once per week.\\\\n• Client meetings for loopholes of the process\\\\n• Tracking all the peformance of CSS majorly on C-sat and Quality part.\\\\n• Running the good achivements on quality scores as per criteria of process.\\\\n• Giving new invention to process related to improving quality of after sale sevices and call quality e.g New vocabularies and tense project for effective communication skills.\\\\n• Pre post huddles.\\\\n• Having experience on require quality reports for clients & ops\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
Education
University of Rajasthan
Bachelor of Commerce - BCom
2019
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