Vinay Chafekar

WORK HISTORY

EDUCATION

SKILLS

ABOUT VINAY CHAFEKAR

An IT professional with experience in Card and payments domain. Currently working as Project manager and Service Delivery Manager for one of the leading Indian banks for last 4 years. Over 10 years of experience and domain knowledge in banking industry for Credit and pre-paid cards issuing and processing.Process Management: Process Design, Mapping, IT enabled Implementation, Improvement and Process Re-engineering. Designed & implemented new operations, Service delivery processes for Kotak bank. Also worked as Production support manager.Business Analysis & Service Delivery: Business Analysis including requirement gathering, analyzing the business impact, designing architecture and finalizing the solutions, SOW and estimations, techno-functional specs creation Service Management from Concept to Implementation, managing day to day operations in managed service models Service Level Management, Incident, Problem, & Change Management. Capacity & Availability planning. Managing Internal & external service delivery, 24x7 IT Operations and Service in a global, multi-vendor support model. Worked as High Priority Incident Manager. Business Analysis including requirement gathering, analyzing the business impact, designing architecture and finalizing the solutions, SOW and estimations, techno-functional specs creationProject Management: Project Scheduling and Estimation, Budget planning, Internal and External Stakeholder Management Requirements specification, Scope & Risk management, Team Hiring and Management, Change Management Lead multiple large size projects involving People, Process & Technology changes in Banking & ManufacturingDomain Expertise: VisionPLUS card issuing process, Base I and Base II process for schemes as well as knowledge on switch processing. IT Skills: COBOL, JCL, VSAM, CICS, Advanced MS Office skillsRelationship Management: Forging and managing relationships with customers, vendors & internal departments.