Vinay Barathapu
Associate IT Consultant (Technical Lead) @ITC Infotech
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WORK HISTORY
Associate IT Consultant (Technical Lead) @ITC Infotech
Bengaluru, IN
Led POS system upgrades from versions 2.9 to 18.2.12, 19.4.1, 19.5, 19.6 and 19.8 ensuring seamless transitions and enhanced system performance.Managed Level 2 escalation tickets, delivering timely resolutions through strong analytical and problem-solving skillsProvided remote client support (phone and online), acting as the primary liaison between customers and the organization for product functionality and system configuration.Successfully deployed Oracle Payment Interface (OPI) for pay-at-table functionality and Simphony Payment Interface (SPI) for counter payments, streamlining transaction workflows.Executed STS Gen 2 conversions across multiple properties, ensuring system modernization and compliance.Performed database upgrades from SQL Server Express 2014 to 2016 and managed database migrations from SQL Express to MySQLAutomated routine maintenance tasks using custom scripts, reducing manual effort and improving operational efficiency.Conducted operational analysis and delivered training sessions to support system improvements and user adoption.Proactively monitored POS system performance to minimize downtime and maintain business continuity.Maintained detailed technical documentation to support knowledge transfer and operational consistency.Possess working knowledge of EMC systems and infrastructure support
EDUCATION
Suprabhath institute of management & computer studies
post graduate, MBA
N S V DEGREE COLLEGE
BSC, Mathematics and Computer, Statistics
ABOUT VINAY BARATHAPU
I have 6+ years of versatile experience as a Senior IT Consultant at ITCINFOTECH I possess a proven track record in designing, Migration, Configuration and managing complex data center infrastructures. I\'m an expert in Active Directory, DHCP, DNS, and cloud platforms like AWS and Azure & SIMPHONY Application Implementation and Support. Passionate about automation, I leverage Linux and scripting to drive efficiency and scalability
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