Vina M.

Senior Product Support Engineer @Inscopix, Inc

Mountain View, CA, US

Customer Success through Support: Serve as a critical touchpoint in the customer journey by delivering high-impact technical support that ensures product adoption, sustained usage, and long-term satisfaction-Customer Advocacy: Act as the voice of the customer by capturing feedback, identifying common pain points, and collaborating with cross-functional teams to improve the user experience and inform product improvements-Proactive Communication: Lead regular customer follow-ups and success check-ins, ensuring issues are fully resolved, expectations are met, and customers are empowered to get maximum value from the product-Customer-Centric Metrics & Reporting: Present data-driven insights in weekly tech support and cross-functional meetings, highlighting top issues, customer satisfaction trends, and opportunities for proactive outreach or self-service enhancements-Enablement & Process Design: Develop customer-facing resources, streamline technical support processes, and implement scalable workflows that enable both team efficiency and improved customer onboarding and retention.

Saint Mary's College of California

BA, Communication, Minor: Sociology

John Cabot University Italy, Roma

Communication and Media Studies