Vimesh Patel

Client Delivery Specialist @Standard Chartered

London, GB

Engage clients throughout process, ensuring seamless delivery and client experience • Drive execution of processes, working closely with stakeholders and the value chain to deliver excellent client service across both simple and complex cases. • Provide insight and suggestions to improving processes, identifying opportunities to streamline and automate. • Creation of CDD for New Clients & Review of CDD for Existing Clients and perform regulatory onboarding (e.g. FATCA, CRS) activities • Drive GIC and network onboarding processes • Conduct checks on CDD as applicable • Respond and clear queries from Checkers / Other Specialists / Business CRM on a timely manner • Work in partnership with all relevant stakeholders effectively within the end-to-end CDD process • Where serving as a checker, perform checks on CDD output from Client Delivery Makers, ensuring they adhere to policies and standard work • Escalate or enforce compliance requirements, and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations • Identify processing risks or inefficiencies and implement appropriate and effective changes • Conduct checks on activities, documentation, and output (by other specialists or makers) within the account opening and channels activation processes as applicable • Escalate or enforce compliance requirements, and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations