Vimarsh Mehta

About Vimarsh Mehta

I lead enterprise delivery and customer success organizations that turn complex programs into measurable business growth. With 20+ years in IT services and SaaS-driven environments, I’ve built and scaled global portfolios across healthcare, life sciences, insurance, hospitality, and technology. My focus is aligning delivery execution with executive priorities to drive retention, expansion, and operational excellence.As Sr. Partner - Customer success; Delivery Principal at Apexon, I own an $18M+ portfolio and lead 200+ global team members. I am accountable for delivery performance, client satisfaction, and commercial outcomes across multi-year enterprise programs. Highlights of my leadership:• Driving 20%+ YoY growth through value realization and executive engagement• Implementing GenAI-enabled delivery models to improve efficiency and margin• Maintaining 4.8/5 CSAT across complex enterprise accounts• Leading governance, QBR strategy, renewals, and expansion planningI operate as a strategic partner to C-level stakeholders and thrive in environments where delivery excellence directly fuels growth and long-term client value. Please feel free to connect if you’d like to network or collaborate.

Experience

1. Senior Partner - Customer Success

   Apexon

   Mar 2023 — Present

   Oversee a complex and high-value portfolio across Healthcare and Life Sciences while delivering more than 15 enterprise-scale programs.o Ensure all project milestones, budgetary parameters, and quality expectations are consistently met or exceeded; maintain an 85–90% on-time delivery rate with average budget savings of 10–12%.• Champion generative AI (GenAI) integration into client workflows by partnering with solution architects and stakeholders to deliver customized implementations that optimized operational workflows and reduced cycle times.o Achieved a 30% efficiency gain and $500K in annual cost savings for the client.• Lead and coordinate cross-functional teams totaling more than 200 indirect reports across geographies and time zones.o Implemented delivery frameworks that enhanced global collaboration, reduced delivery risk, and aligned outputs with client goals.• Build and maintain executive relationships with senior-level client stakeholders by proactively addressing escalations, presenting delivery roadmaps, and steering quarterly business reviews to maintain client confidence and renewals.• Develop and roll out interactive dashboards to track defects, velocity metrics, RCA trends, and service quality indicators.o Significantly improved internal visibility and enabling data-driven decision-making across accounts.• Identify under-leveraged opportunities within existing accounts and partnered with business development to scope, pitch, and convert them into strategic growth projects that expanded account value.o Drove 20% account growth and secured 5 new projects within a one year.• Cultivate a high level of client satisfaction by aligning delivery outcomes with evolving business needs, consistently securing excellent feedback and strengthening long-term partnerships.o Maintained a customer satisfaction score of 4.8/5, consistently exceeding expectations.

Education

• Birkbeck, University of London

  MSc, Bioinformatics

  2004 — 2005

• Visvesvaraya Technological University

  Bachelor's Degree

• University of London, London, UK

  Master's Degree

• M.V.J. College Of Engineering

  B.E, I.T

  2000 — 2004

Skills

• Project Management
• Project Delivery
• Iphone
• Service Delivery Management
• Video Games
• Jira
• Mobile Applications
• Mobile Games
• Test Planning
• Agile Methodologies
• Management
• IT Operations Management
• Android
• Project Coordination
• Team Management
• Freemium
• Quality Assurance
• Mobile Design
• Social Games
• Leadership
• IT Operations
• Mobile Technology
• Requirements Analysis
• Social Game Development
• Team Leadership
• Game Development
• Key Account Relationship Management
• Mobile Game Development
• Client Liaison
• Resource Management
• Mobile Devices
• Operations Management
• Project Planning
• Scrum
• Business Relationship Management
• Competitive Analysis
• Agile Project Management
• Product Management