Vimal Radhakrishnan
IT Service Delivery Manager | PMP, CSM, ITIL Certified | Cloud Computing | Driving Operational Excellence & Customer Satisfaction
- Role
- Service Delivery Manager at Tata Consultancy Services
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Vimal Radhakrishnan
As a certified PMP, CSM, and ITIL professional with a strong background in cloud computing and IT infrastructure, I bring over 18 years of experience in delivering high-impact IT services across diverse industries.I specialize in managing end-to-end service delivery, driving operational excellence, and ensuring seamless coordination between cross-functional teams and clients. My strength lies in aligning IT services with business goals, optimizing performance, and implementing process improvements that result in increased customer satisfaction and cost savings.Core Competencies:IT Service Delivery & OperationsProject Management (PMP)Agile & Scrum Practices (CSM)ITIL Framework & Process OptimizationCloud Infrastructure (AWS, Azure, etc.)Vendor & Stakeholder ManagementI am actively exploring opportunities to lead and innovate in service delivery roles where I can contribute to digital transformation and service excellence.
Experience
Service Delivery Manager
Oct 2022 — Present · IN
Customer Engagement: Identified technical deployment and transformation opportunities byevaluating customer environments and engaging with business and technical leaders.Coordinated with account teams to deliver briefings on technical solutions and strategies.Solution Architecture: Lead architecture efforts to address complex technical needs,managing dependencies to enable cohesive customer scenarios.Technical Guidance: Provided deployment guidance and best practices. Design migration andupgrade plans and secure customer commitment.Resource Management: Ensured optimal resource engagement and execution of the MigrationExecution Plan.Project Delivery: Managed high-risk projects, ensuring successful outcomes. Collaboratedwith customers and partners to create comprehensive project plans with defined milestonesand goals.Stakeholder Communication: Communicated effectively with stakeholders to foster a sharedunderstanding and commitment to objectives. Enhanced collaboration and drive processimprovements with cross-functional teams.Steering Committee Leadership: Lead meetings and plan reviews to guide project direction.Maintained communication with stakeholders to advocate for the team and meet customerobjectives.Risk Management: Oversaw high-risk migration projects, align project plans with goals, identifypotential risks, and implement mitigation plans.Coordination with Support and Engineering: Ensured on-time delivery of migration executionagainst customer expectations by coordinating with support and engineering teams.Escalation Management: Act as the escalation point for customers to drive urgency on criticalblockers during migrations.Team Leadership: Foster a cohesive team environment, promote trust and accountability,organize workflow, delegate tasks, and provide mentorship for continuous development.
Education
University of Madras
Bachelor of Engineering (B.E.), Production Engineering
2000 — 2004
Symbiosis Centre for distance learning, Pune
Post Graduate Diploma in Business Administration , Operations Management
2007 — 2009
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