Vimal Panchal

Senior IT Manager Ex- IT Operation & Service Delivery Manager Lauren Information Technology Itil @Anupam Rasayan India Ltd

Surat, IN

Strategic IT Operations & Multi-Site Management: Developed and executed IT operational strategies aligned with business goals across 7 distinct locations. Team Leadership & Management: Directly managed a team of 6 IT engineers and 1 IT Manager, fostering their development, assigning tasks, System Performance & Reliability: Monitored and continuously improved system performance and reliability across all IT infrastructure. implementation of solutions to ensure maximum uptime. Process Standardization & Compliance: Standardized and documented IT processes and workflows, ensuring IT operations complied with all relevant regulatory and industry standards. This established a robust framework for consistency and governance. Vendor Management & Project Oversight: Managed critical vendor relationships to ensure timely delivery of IT services and resources. This involved aspects of project management to integrate vendor contributions effectively within operational projects. Budgeting, Reporting & Incident Response: Developed and implemented robust incident response plans to minimize downtime. Provided regular reports on IT performance, uptime, and key metrics, including sharing the yearly budget for AMC and existing support to stakeholders, demonstrating strong financial oversight.

NM Zaveri Union High School

Secondary School Certificate, General Studies

Veer Narmad South Gujarat University, Surat

Bachelor of Commerce - BCom, Accounts

NM Zaveri Union High School

Higher Secondary Certificate, Accounting and Finance