Vimal Kumar Gupta
Android Developer | API Developer - Spring Microservices | IoT Enthusiast | NICE CXone & ServiceNow Specialist
- Role
- Technology Analyst at Infosys
- Location
- Lucknow, UP, IN
- LinkedIn followers
- 500 followers
About Vimal Kumar Gupta
Passionate and results-driven software developer with expertise in Android app development, API creation using Spring Microservices, and hands-on experience in IoT projects. Adept at leveraging cutting-edge tools and platforms like NICE CXone and ServiceNow to deliver robust technical support and streamline business operations. Known for problem-solving, innovation, and a commitment to creating scalable, efficient solutions that drive success. Constantly seeking opportunities to learn, grow, and make a meaningful impact in the tech industry.
Experience
Technology Analyst
Apr 2025 — Present · Indore, IN
Working experience with NICE CXone, specializing in cloud- based contact center solutions for optimizing customer interactions and operational workflows. Proficient in leveraging the ServiceNow platform to streamline IT service management, incident resolution, and workflow automation for enhanced business efficiency.Working with APIs and Libraries with Java, Spring Microservices layers, H2, MYSQL, Swagger, Metrics, Postman, etc.
Education
Lovely Professional University
Bachelor of Technology, Computer Science and Engineering
2016 — 2020
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