Paul Villegas

About Paul Villegas

I am a results-driven Operations and Licensing Leader with over 15 years of experience scaling high-volume healthcare environments and ensuring rigid regulatory adherence. As a Designated Responsible Licensed Producer (DRLP), I specialize in the intersection of operational excellence and multi-state insurance compliance. Throughout my career at industry leaders like BroadPath, Aon, and Humana, I have built a reputation for: • Regulatory Governance: Managing licensing oversight for 1,400+ national professionals and serving as the DRLP to ensure 100% compliance with state laws and CMS guidelines. • Operational Scale: Leading teams of up to 350+ agents and managers to exceed KPIs, improve Net Promoter Scores (NPS), and drive sales conversion for major accounts like UnitedHealthcare. • Strategic Implementation: Designing cross-functional workflows and leveraging data-driven insights from Salesforce, Tableau, and Sircon to optimize call center performance and project delivery. • Medicare Expertise: Deep subject matter knowledge in Medicare Advantage, Supplement, and Part D plans, from \"kitchen-table\" sales to executive-level program management. I am passionate about building cultures that embrace growth, mentoring the next generation of leaders, and ensuring that complex insurance operations run with precision and integrity. Core Competencies: Insurance Licensing & Compliance | Sales Operations | Project Management | Strategic Leadership | Change Management | Performance Coaching | Licensed Medicare Subject Matter Expert (SME)| Risk Mitigation

Experience

1. Licensing Manager Designated Responsible Licensed Producer

   Broadpath

   Jan 2021 — Present · Tucson, AZ, US

   Regulatory Governance: Serve as the DRLP for all insurance lines of authority, ensuring enterprise-wide compliance with state laws, rules, and administrative regulations.• Scale Oversight: Provide administrative licensing leadership for over 1,400 insurance professionals, certified nursing assistants, and pharmacy technicians nationwide.• Process Engineering: Design and steward organizational workflows for high-stakes projects, fostering cross-functional capability between agents, leadership, and BroadPath client requirements.

Education

• Landmark

  Leadership, Training & Development Courses

• University of Wisconsin-Milwaukee

  Bachelor of Business Administration (BBA)

Skills

• Health Insurance
• Project Planning
• Open Networker
• Networking
• Strategic Planning
• Forecasting
• Access
• Sales Operations
• Project Management
• Customer Service
• Product Management
• Leadership
• Data Analysis
• Public Speaking
• Software Documentation
• Training
• Customer Satisfaction
• Sharepoint
• Account Management
• Change Management
• Recruiting
• Sales
• Team Leadership
• Vendor Management
• Program Management
• Business Performance Coaching
• Management Consulting
• Call Centers
• Process Improvement
• Employee Benefits
• Insurance
• Marketing
• Visio
• Budgets
• Business Strategy
• Business Analysis
• Training & Development
• Cross-Functional Team Leadership
• Medicare
• Performance Management