Cesar Villa
Data Analytics | Data Visualization | Excel | Pivot Tables | VBA | SQL | Tableau | Remote
- Role
- Workforce Management Analyst at Purple Communications, Inc
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Cesar Villa
I am an accomplished analyst with the experience and proven skills to ramp up and expand…
Experience
Workforce Management Analyst
Feb 2023 — Present · Austin, TX, US
Part of the Workforce Management team responsible for call forecasts, scheduling, and KPI reporting.Deliver daily KPI reports to operations leadership also used to build monthly reporting needs.Various scheduled and ad-hoc reporting, explanation of reporting numbers, and schedule adjustments as needed.
Education
Santa Ana College
3.6 GPA
Skills
- Vendor Management
- Outsourcing
- Business Process Improvement
- Microsoft Office
- Avaya
- Analytics
- Avaya Technologies
- Product Management
- Customer Satisfaction
- Call Center Development
- Call Centers
- Change Management
- Customer Experience
- Forecasting
- Performance Management
- Contact Centers
- Process Improvement
- Leadership
- Customer Retention
- Sql
- Workforce Management
- Customer Service
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