Vilas Tharakan
Vice president , Delivery
- Role
- Vice President Delivery at Infor
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Vilas Tharakan
Experienced, Proactive and Results-oriented IT leader for enterprise applications. Expertise in large scale managed service delivery, consulting, designing and implementation for various industries like Life Sciences & Healthcare, Chemicals and Automotive OEM\'s, retailCore Competencies: PLM and ERP appli atio s, managed serviced with Global delivery set up experience, costing and proposals, Requirement Gathering | Solution Designing|Integration Management(Digital transformation programs
Experience
Vice President Delivery
Jul 2025 — Present
Leading Global Service Delivery for 600+ Customers of Infor across the geographies with Global team spread across continents. Set up Service delivery KPI with different customer needs to enhance the customer satisfaction. Responsible for Contract Renewal and Customer retention. Enhancing the Service delivery by incorporating AI and ML based automation and Quick response teams.
Education
Bangalore University
Bachelor’s Degree, Mechanical Engineering
1994 — 1998
Skills
- Pre-Sales
- Software Project Management
- Requirements Analysis
- Solution Architecture
- Product Lifecycle Management
- Integration
- Teamcenter
- Pdm
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